Terms & Conditions

Last Updated: April 2026

1. About Us

Holiday Leaves Travels & Tours Ltd is a UK-based travel service provider offering holiday packages, flights, hotels, and travel-related services. Company Registration No: 16727698 Registered Address: 20 Masons Road Slough, Berkshire SL1 5QJ United Kingdom Email: contact@holidayleaves.co.uk Phone: +44 20 7187 6666

2. Booking & Contract

• All bookings are subject to availability and supplier confirmation.
• A legally binding contract is formed only when payment is received and a booking confirmation email is issued.
• The lead passenger must be over 18 and accepts these terms on behalf of all travellers.

3. Nature of Our Services

Holiday Leaves acts as a travel agent for airlines, hotels, and other suppliers. In some cases, we may act as the organiser of package holidays where required by law. Your contract for travel services will be with the relevant supplier(s), and their terms and conditions will also apply.

4. Prices & Payments

• All prices are quoted in GBP (£) unless stated otherwise.
• Prices are subject to change due to supplier updates, currency fluctuations, government taxes, local authority charges, or availability.
• A deposit or full payment is required to confirm your booking.
• The full balance must be paid before the due date provided.
• Failure to pay may result in cancellation and applicable charges.

Local Tourist Taxes, Resort Fees & Security Deposits

Unless expressly stated otherwise in your booking confirmation or travel documents, the holiday price does not include any mandatory charges that are payable directly to the hotel, accommodation provider, resort, municipality or local authority. These charges may include, but are not limited to:

• Tourist Tax (City Tax / Taxe de Séjour)
• Resort Fees
• Environmental or Sustainability Taxes
• Local Government Charges
• Hotel Facility Fees
• Mandatory Service Charges
• Refundable Hotel Security Deposits

Where applicable, these charges are imposed by the relevant local authority or accommodation provider and must be paid directly by the traveller at check-in, during the stay or at check-out. The amount payable may vary depending on the destination, hotel classification, length of stay, number of guests, guest ages and the local regulations in force at the time of travel. Such charges are outside the control of Holiday Leaves Travels & Tours Ltd and may be introduced, amended or increased without prior notice. Any information or estimated amounts provided by Holiday Leaves before travel are supplied in good faith based on the information available at the time. However, we cannot guarantee the final amount collected by the accommodation provider or local authority. Some accommodation providers may also require a refundable security deposit upon arrival. This deposit is held by the accommodation provider against damages or incidental expenses and is normally refunded after check-out in accordance with the provider’s own policies. Holiday Leaves Travels & Tours Ltd is not responsible for the collection, processing or refund times of any security deposits. By confirming your booking, you acknowledge and agree that any mandatory local taxes, resort fees, government charges or refundable security deposits payable directly to the accommodation provider or local authorities remain the responsibility of the traveller unless expressly stated as included in your booking confirmation.

5. Changes to Your Booking

Insignificant Changes

• Minor changes (e.g., schedule adjustments, accommodation of similar standard) may occur.
• No compensation is payable for minor changes.

Significant Changes

If significant changes occur before departure (such as destination, accommodation standard, or travel dates), you will be offered:

• Acceptance of the change
• Alternative arrangements (subject to availability)
• Cancellation with refund (subject to supplier terms)

6. Cancellation & Refund Policy

Cancellation by Customer

• More than 60 days before travel: £50 per person + supplier charges
• Within 60 days: £100 per person + supplier charges (up to 100%)
• Flights are generally non-refundable once booked
• All cancellation requests must be submitted in writing to contact@holidayleaves.co.uk

No-Show Policy

• Failure to travel or check-in on time will be treated as a no-show
• No refunds will be provided

Refunds

• Refunds are subject to the terms of the relevant supplier and applicable law.
• If a supplier provides a refund, it will be passed on to you minus applicable fees.
• If no refund is issued by the supplier, no refund will be payable.
• Refund processing times may vary and can take several weeks.

7. Amendments

• All amendments must be requested in writing.
• Changes are subject to supplier approval.
• Amendment fees between £50–£100 per person may apply.
• Additional supplier charges may apply.
• Changes close to departure may not be possible.

8. Cancellation or Changes by Supplier

• Suppliers may cancel or modify bookings due to operational reasons.
• Alternative arrangements will be offered where possible.
• Refunds will only be issued if provided by the supplier.
• No compensation is payable unless required by law.

9. Unavoidable & Extraordinary Circumstances (Force Majeure)

We are not liable for changes or cancellations caused by events beyond our control, including:

• Natural disasters
• War, terrorism, or civil unrest
• Pandemics or health emergencies
• Government restrictions or border closures
• Transport disruptions

In such cases:

• Refunds depend on supplier policies
• No compensation will be payable

10. Travel Documents & Responsibilities

• Customers are responsible for ensuring valid passports, visas, and entry requirements.
• Passports should typically have at least 6 months validity.
• We are not responsible for denied boarding due to incorrect documentation.
• Customers are responsible for checking all booking confirmations and travel documents immediately upon receipt and must notify us of any errors or discrepancies without delay.
• Failure to notify us of any errors before travel may limit our ability to make corrections without additional supplier charges.

11. Travel Insurance

We strongly recommend purchasing comprehensive travel insurance covering cancellation, medical emergencies, baggage loss, and travel disruptions.

12. Flights & Airlines

• Flight schedules are subject to change.
• Airlines control pricing and availability.
• Some fares may not include baggage.
• No refunds for missed flights due to late arrival or failure to check-in.

13. Liability

• We act as an agent and are not responsible for the acts or omissions of suppliers.
• We are not liable for delays, weather disruptions, or strikes.
• Where we act as organiser, liability will be in line with applicable UK law.
• Our liability is limited to the value of the booking.

14. Chargebacks & Payment Disputes

• Customers agree to contact us before initiating any chargeback.
• We reserve the right to dispute chargebacks with supporting documentation.
• Customers remain liable for outstanding amounts if a chargeback is reversed.

15. Complaints

• Complaints must be reported during travel where possible.
• If unresolved, contact us within 28 days after return.
• Failure to report promptly may affect your claim.

16. Customer Behaviour

• We may cancel bookings without refund for disruptive or unsafe behaviour.
• Customers are responsible for damages caused during travel.

17. Data Protection

Your personal data will be handled in accordance with UK data protection laws and may be shared with suppliers where necessary.

18. Website Use

• All content on this website is owned by Holiday Leaves.
• Unauthorised use is prohibited.

19. Image & Content Disclaimer

Images used on this website are for illustrative purposes only. Some visuals may be AI-generated or sourced from royalty-free image libraries. Actual products, locations, and services may vary.

20. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of UK courts.

21. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. Updates will be published on this page.